Privacy Policy – iNeedCardPayments.co.uk

Last updated: 25 December 2025
Version 1.2

INEED CREATIVE MARKETING LTD ("we", "us", "our", "the Company") operates the website https://ineedcardpayments.co.uk and provides lead generation and introduction services to help UK businesses obtain competitive, no-obligation quotes for card payment processing solutions.

Important clarification
We are not a payment processor, acquiring bank, payment service provider, merchant acquirer, or regulated financial institution. We do not process card payments, handle transactions, store full card details, provide payment services, or give regulated financial advice. We act solely as an independent introducer, collecting basic business enquiry details and passing the minimum necessary information to one or two established providers (Dojo) so they can provide you with tailored quotes.

Any eventual merchant services agreement will be directly between you and the chosen provider — we are not a party to that contract.

We are registered in England and Wales as a limited company (Company number 16854692). Our registered office is at 128 City Road, London, EC1V 2NX.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZC047639.

What this policy covers

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

Visit our website
Submit an enquiry, quote request form, or contact us (online, email, or other means)
Interact with us regarding card payment processing solutions

It applies to personal data we process as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

Depending on what you provide, we may collect:

Identity & contact details: full name, business name/trading name, your role/position, email address, telephone/mobile number (if provided), postal address
Business & financial overview details: type of business (e.g. sole trader, limited company), estimated monthly card turnover, current provider/machine (if any), business sector, Companies House number (if applicable), VAT number (if provided)
Enquiry & communication data: details of your requirements, preferences, notes from communications, any attachments you send
Technical & website data: IP address, browser/device information, operating system, pages visited, access times, referral source

We do NOT collect or ask for:

Full payment card numbers, CVV, expiry dates
Bank account numbers, sort codes, or banking credentials
Date of birth, national insurance number, passport/ID copies, or other sensitive KYC/AML identifiers

How we collect your data

Directly from you (via forms, email, or other direct contact)
Automatically via website technologies (essential cookies, server logs — see our separate Cookie Policy)
Rarely, from public sources (e.g. Companies House) to verify basic business existence where needed for quote matching

How & why we use your data (lawful bases)

Purpose	Lawful basis	Notes
Deliver free, no-obligation quotes by matching your needs to providers	Legitimate interests / Contract (on request)	Core service you are seeking
Pass minimal details to partners for quote generation	Legitimate interests	Necessary and proportionate for efficient delivery
Respond to enquiries, provide information & follow-up	Legitimate interests / Contract	To fulfil your request
Comply with legal/regulatory obligations (e.g. record-keeping, fraud prevention)	Legal obligation	Includes ICO requests or basic anti-fraud measures
Detect/prevent fraud, abuse & maintain website security	Legitimate interests	Protecting our site and users
Improve website & service quality (anonymised analytics)	Legitimate interests	Basic performance & user experience
Occasional relevant updates (e.g. payment industry tips)	Consent (opt-in) or Legitimate interests (soft opt-in)	Easy unsubscribe at any time

Who we share your data with

Sharing is strictly limited:

We may share your personal data only with:

Dojo (and PaymentSense where applicable) — solely to obtain accurate quote(s) for card payment services based on your enquiry. We share only the minimum required (e.g. business type, turnover estimate, contact details).
Our professional advisers (accountants/lawyers) under strict confidentiality
Regulatory bodies (e.g. ICO, HMRC) or law enforcement if legally required

We will NEVER:

Sell your data
Share it with other lead generation companies, marketing agencies, data brokers, or unrelated businesses
Pass it to additional providers without your explicit later instruction
Use it for automated decision-making, credit scoring, or profiling

Important note on onward processing
Once shared for quoting, Dojo become independent data controllers. They may use your data for their own purposes (e.g. identity verification, AML/fraud checks, credit reference agency checks) and share it further (e.g. with banks, credit agencies like Experian/Equifax, fraud prevention services). We do not control this onward processing.

Review their policies for details:
• Dojo Privacy Policy

International transfers

We do not transfer your personal data outside the United Kingdom or EEA.

How long we keep your data

We retain data only as needed:

Active enquiries: Up to 12 months after last contact (or longer if you request we keep it on file)
Closed/unsuccessful enquiries: Up to 6 months (for fraud/dispute prevention)
Legal/compliance records: Longer if required by law (e.g. up to 6 years for financial/tax purposes)

Thereafter, we securely delete or anonymise it.

Security

We use appropriate measures (HTTPS encryption, access controls, regular reviews) to protect data. No internet transmission is 100% secure.

Your rights under UK GDPR

You have rights to: access, rectification, erasure (in some cases), restriction, objection (especially marketing), portability.

Cookies & tracking

We use essential cookies and limited analytics. See our separate Cookie Policy.

Changes to this policy

We may update occasionally. Check the date at the top. Significant changes will be highlighted on the site.

Contact us

Questions, rights requests, or complaints? Contact:

INEED CREATIVE MARKETING LTD
Email: info@ineedcardpayments.co.uk
Post: 128 City Road, London, EC1V 2NX

You also have the right to complain to the ICO: https://ico.org.uk/make-a-complaint